Complaints

Something went wrong? Say so.

Any passenger, driver or member of the public may lodge a complaint against a member platform or a ZEHA ID holder. Complaints are acknowledged within forty-eight hours and resolved or escalated within fourteen days. Complaints unresolved at platform level escalate to the independent ZEHA Ombudsman — free to complainants — under the Code of Conduct and the Disciplinary and Grievance Procedure. No one is ever victimised for complaining.

ZEHA ID of the driver or operator (on the ID card, the app, or ask the driver)

Driver / platform name (if you don't have the ZEHA ID)

What is the complaint about? *

Date of the incident

City

What happened? *

Your full name *

Your email *

Your phone / WhatsApp

I make this complaint in good faith, and it is true to the best of my knowledge. I consent to the processing of this complaint, including disclosure to the member complained against, under the Cyber and Data Protection Act [Chapter 12:07], as described in the privacy notice.